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Support center

We're here for you

Supporting you is one of our core values. You’ll receive industry-leading commercial customer service from start to finish, including technical support, service, parts, and beyond.

We’re ready to help.

You'll reach our empowered team members who have more than eight years of tenure, on average, supporting commercial facilities, to get you the help you need.

If you prefer, you can reach us by email at or complete this form for a prompt response.

If you’re calling us with an equipment issue, it’s helpful if you have this information ready:

  • Serial number
  • Type of equipment (e.g. EFX, AMT, Treadmill, StairClimber, Upright or Recumbent Bike, Specific Strength Unit)
  • Description of the issue
  • Address of the facility where the equipment is located Name and phone number of the point of contact

For support, submit the form below.

Purchase parts, protect your equipment and more

Parts and Service

Our best-in-class service means parts when you need them.

Standard Warranty

See our standard limited warranties.

Preventative Maintenance

Protect your investment with a customized maintenance plan.

Service Agreements

Once your standard warranty expires, our comprehensive agreements have you covered.

Preva® Training Center

We provide training, guides and videos to deliver the most for your investment.

Product Guides

Access downloadable versions for everything you need to know.

Experience unmatched service with Precor

Our customers are at the heart of everything we do. Our industry-leading technicians ensure your equipment is always working, providing fast and reliable repairs. With rigorous training and comprehensive knowledge, we deliver consistent quality service every time.

Always on your team

From upgrades to routine maintenance, we're always here to support you.