Support center
We're here for you
Supporting you is one of our core values. You’ll receive industry-leading commercial customer service from start to finish, including technical support, service, parts, and beyond.
We’re ready to help.
Now servicing your Precor and Peloton Commercial products.
CALL US AT 1-800-347-4404 FOR COMMERCIAL SUPPORT AND PRECOR-BRANDED PRODUCTS
You'll reach our empowered team members who have more than eight years of tenure, on average, supporting commercial facilities, to get you the help you need.
Support resources for Peloton residential customers are available here.
Email us
If you prefer, you can reach us by email at commercialsupport@onepeloton.com or complete this form for a prompt response.
Information to have handy
If you’re calling us with an equipment issue, it’s helpful if you have this information ready:
- Serial number
- Type of equipment (e.g., Peloton Bike, EFX, AMT, Treadmill, StairClimber, Upright or Recumbent Bike, Specific Strength Unit)
- Description of the issue
- Address of the facility where the equipment is located
- Name and phone number of the point of contact
Purchase parts, protect your equipment and more
Parts and Service
Our best-in-class service means parts when you need them.
Standard Warranty
See our standard limited warranties.
Preventative Maintenance
Protect your investment with a customized maintenance plan.
Service Agreements
Once your standard warranty expires, our comprehensive agreements have you covered.
Preva® Training Center
We provide training, guides and videos to deliver the most for your investment.
Product Guides
Access downloadable versions for everything you need to know.
Questions? Find the answers here.
Browse our most frequently asked questions.